Practical tips and frequently asked questions.
A few good habits to protect your devices every day, and answers to the questions we hear most often.
Protect yourself in a few minutes.
A different password for every account
Use long passphrases and a password manager so you don’t have to remember them.
Turn on two-factor authentication
A code sent to your phone blocks most hacking attempts, even if your password falls into the wrong hands.
Install your updates
Updates to Windows, macOS and your software fix security holes. Don’t put them off for too long.
Back up your files
Keep a copy of your photos and important documents on an external drive and in the cloud.
Be wary of urgent messages
Bank, parcel, taxes: an email or text that rushes you to click is often phishing. Check with the source.
Want to go further?
An “Everyday security” training session shows you all of this on your own devices.
Book a training sessionGuides and documents to download
Find our practical guides and documents in the xFile space.
Your questions, our answers.
Do you serve businesses?
Yes. We work with both individuals and small businesses: networks, firewalls, VPN, virtualization, cloud and buying advice.
How do I track the progress of my request?
If you have an account, log in to the customer portal. Without an account, use eZ-Track with your file number.
Can you help me choose a new computer?
Absolutely. Our consulting service analyzes your needs, compares products and finds the best price from our suppliers.
What happens to my data if I donate my computer?
Every drive is wiped with specialized data destruction software. No information can be recovered.
My Internet is slow. What should I do?
Start with a speed test. If the result is good but your Wi-Fi is still slow, the problem is often your home network: we can optimize it.
Do you offer training?
Yes, personalized sessions on Windows, macOS, Linux, Microsoft 365, Google Workspace and everyday security, at your own pace.
Do you make home or business visits?
Yes, we visit homes and businesses throughout the Beauce-Etchemin area. Travel fees apply based on distance.
What are your rates?
For technical services: $50 per hour for residential and $100 per hour for commercial. Travel fees apply based on distance. For other services or a specific project, ask us for a quote.
Can’t find your answer? Write to us.